Terms and Conditions |
Please read this page carefully and in its entirety as it details important
information on our policies and terms of service.
Agreement - Terms and Conditions.
By visiting, using or ordering from
you acknowledge that you have read, understood and accept the Terms and
Conditions of Use of this website |
Changes in Terms and Conditions|
is owned by InTime Tickets and InTime Tickets reserves the right to change these
Terms at any time. Posting updated terms on this site will make these terms
effective immediately and binding on all users of this Website without
exception. Therefore, please check this page of the website periodically for
The following conditions apply to all bookings made with
Regardless if bookings are made via phone, fax, email or online.
For items shown as "Book Now” you can book online through our secure server and
you will receive an email confirming the booking within few minutes, sent to the
email address that you provided to us at the time of placing the booking.
For items showing as “Request” we will contact the supplier/hotels on your
behalf and respond to you within 72 hours advising if the items have been
confirmed or not. In the event that you have entered credit or debit card
details at the time of placing the request no payment will be processed until
the items have been confirmed.
The customer accepts that our written or emailed confirmation and voucher shows
the details of the booking made with the hotel. Please check it to eliminate all
possibility of misunderstanding. Should any of the details be incorrect, please
contact us within 48 hours of this confirmation.
Star ratings given to hotels comply with the British understanding of the star
system in order to provide consistency across different countries. Ratings are
based on our opinion of the overall "package" of quality, comfort, facilities,
and service. They do not automatically mean that a specific facility is present.
Our ratings can also be higher or lower than official ratings, since the latter
sometimes do not reflect the real standard of the hotel for bureaucratic or
Twin/Double rooms: Since hotels often have many more twin rooms than
doubles, they might occasionally allocate a twin even though a double room is
reserved. If a double bed is of great importance to you we suggest that you
advise us of this and we will ensure that the hotel is informed about this. In
many destinations and hotels, double rooms are made up of two single beds pushed
together and made up as a double bed.
A triple room usually consists of one double bed plus a single bed, or three
separate beds. Single beds may be foldable or rollaway beds. Either may result
in a room of restricted space. In the US, triples and quads will always consist
of two double beds.
Ten persons or more is a group booking. Lower prices are often available and the
hotel has the right to apply certain conditions, which will be made clear at the
time of booking. Group bookings must never be split into multiple smaller
bookings. The Hotel’s payment and cancellation conditions for group bookings
will be confirmed with each group reservation enquiry.
Special offers involving free nights are always for a maximum of one free night.
Long stay bookings cannot be split into two to get more free nights. In both
cases, such split bookings may be refused by the hotel on arrival or rack rates
Check-in/out times vary from hotel to hotel. Check-in cannot normally be
guaranteed before 14:00 and check-out is normally necessary by 12:00. During
trade fairs and festivals hotels often impose supplements or do not give us our
usual reductions, which mean that the price that you pay may be higher than the
hotel's usual rate. This can happen at any period when rooms are very scarce to
ensure some availability for our customers. We will only sell a room at higher
than the published rate if we feel the customer's interest is better served by
having this room rather than finding nothing available at all. For such busy
periods and only at the customer's request, we sometimes find rooms in hotels
which we have not seen but have been reliably recommended to us. We do this to
be of service in difficult periods and the customer accepts that we are acting
in good faith; by relying on a third party for such hotels not vetted by
Payment for reservations is due at the time of booking. Regardless of whether
vouchers have been issued or not, your booking may be cancelled if payment has
not been received, or if payment is still outstanding for any other unrelated
reservations made by the same customer.
Prices may vary due to fluid pricing from hotels resulting in additional
availability, currency fluctuations, or government action. However, such
variations can only apply to future bookings. Once a booking is made, the price
For cancellation earlier than 72 hours prior to arrival, a flat fee of £20.00
per person, per destination will be charged. Cancellation later than 48 hours
prior to arrival in the hotel is treated as a non-arrival and results in the
first night of the stay being charged. The rooms of non-arrivals are usually
automatically released the following morning by the hotel. Such cancellations
outside of office hours should be sent direct to the hotel with a copy to
For groups of 10 persons or more, different cancellation conditions apply, and
these will be advised at the time of booking.
We reserve the right to cancel any bookings which we suspect, with good reason,
to be fraudulent.
Price reductions for children. Infants under two years are accommodated free of
charge in a cot, unless otherwise advised at the time of reservation. Pricing
policies for children vary from one hotel to another. Children over 2 years and
under 12 years who are free of charge may still be charged for breakfast at
checkout. Children paying 50% of the adult rate have breakfast included.
Children aged 12 and over are charged as adults.
must be advised of any children under the age of 18 planning to travel alone (or
with similar aged friends) prior to booking, and this must be agreed by the
hotel, before the reservation can be fully confirmed. Failure to notify the
hotel in advance may lead to children under the age of 18 without an
accompanying adult being refused accommodation.
In the very unlikely event that the hotelier cannot provide the booked
accommodation, the customer accepts that the hotelier's responsibility is
limited to finding an alternative of a similar standard and to provide
transportation as appropriate to this hotel. eHotelBookings.co.uk
takes every precaution to ensure hotels are professionally managed so that any
such occurrence is exceptionally rare. The Customer also accepts that early
notification of such a change cannot be guaranteed.
shall have no liability in respect of any costs, losses or damages existing out
of or in connection with a relocation of accommodation, since such relocation is
outside of eHotelBookings.co.uk’s
control. Should the Customer reject a satisfactory alternative, this is at their
If the customer is dissatisfied with any aspect of his hotel, this MUST be
brought to the attention of the hotel management immediately and the hotel
management must be given adequate opportunity to rectify the situation from the
outset. If the hotelier cannot resolve matters to the customer's satisfaction,
must also be contacted at the earliest opportunity. A 24 hour on call service is
provided outside office hours (please listen to our answering machine message).
If having taken the above action the customer is still dissatisfied, complaints
should be received in writing within 14 days of the customer's return.
is acting solely as agent for the customer and does not have any liability for
any failure by the hotel to provide any element of the customer’s booking and/or
for anything which may go wrong at the hotel and which causes damage, loss,
personal injury or death to the customer whether as a result of negligence or
otherwise by the hotel, its servants or agents and eHotelBookings.co.uk
only has liability to the customer for claims which arise solely as a result of
Every care is taken to ensure that hotel descriptions are accurate. Descriptive
material on facilities provided at the hotel is drawn from information provided
by the hotel. eHotelBookings.co.uk
cannot be held responsible for any inaccuracies in such information, nor can
liability be accepted for changes to facilities, which are not communicated to
us by the Hotel.
All arrangements offered by eHotelBookings.co.uk
to clients are governed by English Law and subject to the jurisdiction of the
English Courts. Calls may be recorded for training purposes.